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Return Policy

Items may be returned or exchanged until September 30, 2026. Please contact us at customerhelp@mauviel.com with the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Reason for Return/Exchange
All returns must have a Returns Authorization Merchandise (RMA) number. The RMA number will allow our department to associate your returned item with your purchase to ensure swift resolution of your return claim.
Do not return any items without our authorization. Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed with the return or exchange.
Products must be unused, packed in their original packaging and without any damage.
We don't accept returns for used items unless the item is defective.
Shipping charges, including original costs, are not refundable unless the item is defective.
The return shipment is at customer's charge.
No credit will be given for items returned after September 30, 2026 or not in the received condition with all packing material included.
Items that are not in new and unused condition and in the original manufacturer packaging will not be accepted for refund or exchange.
Allow 2 to 3 weeks before inquiring about return credits. We need to inspect every return carefully.
Returning a used product will result in no possible refund.
Mauviel 1830 is not responsible for returned items until they are received by us. As such, customers should insure their returned items.
Mauviel 1830 is not responsible for items lost in transit or items sent without an approved RMA.

Damaged Items

In the unlikely event that you receive a broken item you must email us to customerhelp@mauviel.com. Please include the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Pictures of the damage
If the item arrived damaged, don't use it, report it after you have received it.
Please retain all the original packaging including the brown box and all associated paperwork that came with your order (specially from the carrier, such like shipping label and any other documentation from the carrier); also any manuals, and other relevant documents.

Defective Items

In the unlikely event that your item is defective, we will ship a replacement once we have received the defective unit. We will be responsible for all shipping charges of both the replacement and the defective units. Please reach out to us to the following email customerhelp@mauviel.com. Please include the following information
- Order Number
- Product Name(s) and Product Number(s)
- Pictures of the defect
Please retain all the original packaging including the brown box and all associated paperwork that came with your order (specially from the carrier, such like shipping label and any other documentation from the carrier); also any manuals, and other relevant documents.
If the item arrived defective, don't use it, report it after you have received it.